Lukki Privacy Policy

At Lukki Casino, we understand that your trust is the foundation of everything we do. This Lukki Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, create an account, or use any of the services offered on the Lukki online casino platform. Lukki Casino is operated by Just Entertainment B.V., a company registered under No. 160603 at Scharlooweg 39, Willemstad, Curacao, and licensed by the Curacao Gaming Authority under licence No. OGL/2024/164/0246. By registering with us and using our services, you agree to the practices described in this policy.

Information We Collect

We collect several categories of information to provide you with a safe and personalised gaming experience. When you sign up for Lukki Casino login credentials, we ask for accurate and verifiable details, and we rely on this information throughout your relationship with us.

Information You Provide to Us

• We collect your full name, date of birth, residential address, email address, and phone number during registration.
• We gather identity verification documents, such as government-issued identification and proof of address, when required by our anti-fraud and Know Your Customer procedures.
• We record payment details, including card numbers, e-wallet information, or cryptocurrency wallet addresses, to process deposits and withdrawals.
• We store correspondence you send us through live chat, email, or our support channels.

Information We Collect Automatically

• We track your IP address, browser type, device identifiers, and operating system whenever you access Lukki Casino.
• We monitor your gaming activity, including games played, wagers placed, deposits, withdrawals, and bonus usage, to comply with responsible gambling obligations.
• We use cookies and similar technologies to recognise you and remember your preferences on our site.
• We log your login history, including timestamps of your Lukki login sessions, to detect unauthorised access and protect your account.

How We Use Your Information

We use the information we collect for several legitimate purposes connected to operating a licensed online casino. Our goal is always to keep our platform secure, compliant, and enjoyable.

• We use your data to verify your identity and confirm you meet the legal age and residency requirements for real-money play.
• We process transactions, manage your account balance, and facilitate deposits and withdrawals across our supported payment methods.
• We personalise promotions, such as our welcome offer and Yacht Club loyalty rewards, based on your activity and preferences.
• We analyse gameplay patterns to detect and prevent bonus abuse, fraud, and suspicious betting behaviour.
• We communicate important account updates, security alerts, and, where you have consented, marketing offers.
• We comply with our regulatory and legal obligations under our Curacao Gaming Authority licence.

Legal Basis for Processing

We process your personal data based on your consent, the performance of our contract with you as a registered player, our legitimate business interests, and our obligations under applicable gaming regulations. Where required by law, we will always seek your explicit consent before processing sensitive information.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including CoinsPaid and other providers, to complete your deposits and withdrawals.
• We disclose information to identity verification and anti-fraud service providers to confirm your eligibility to play.
• We provide information to regulatory authorities, including the Curacao Gaming Authority, when legally required.
• We may share data with our game providers and platform partners solely to deliver the services you request.
• We may disclose information if required by law, court order, or to protect our rights, property, or the safety of our players.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember your login details, and analyse how you use Lukki Casino. Cookies help us understand which features you enjoy most and allow us to improve our website's performance. You can adjust your browser settings to refuse cookies, though this may limit certain functionality, including automatic Lukki Casino login features.

Data Security

We take data security seriously and implement industry-standard measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• We encrypt sensitive data transmitted between your device and our servers using secure protocols.
• We restrict access to personal information to authorised employees who need it to perform their duties.
• We regularly review our systems for vulnerabilities and update our security infrastructure accordingly.
• We require secure authentication for every Lukki online casino login to prevent unauthorised account access.

While we take every reasonable precaution, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Financial and identity verification records are typically retained for the period required under Curacao gaming regulations, even after you close your account.

International Data Transfers

As we serve players across Canada, Australia, New Zealand, Norway, Austria, Switzerland, and other international markets, your information may be transferred to and processed in countries outside your country of residence. We ensure that any such transfer is conducted with appropriate safeguards to protect your data in accordance with this policy.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable:

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to object to certain types of processing or request restrictions on how we use your data.

To exercise any of these rights, please contact our support team, and we will respond within a reasonable timeframe.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal information from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled in accordance with our terms.

Restricted Jurisdictions

We do not accept real-money players from certain restricted countries, including the United States, United Kingdom, and several other jurisdictions listed in our terms and conditions. If you access our services from a restricted location, we reserve the right to suspend your account and void any associated winnings.

Changes to This Policy

We may update this Lukki Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Lukki Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this policy or how we handle your personal information, please reach out to our support team at [email protected]. We are available around the clock through live chat and email to address your privacy concerns and help you enjoy a safe experience at Lukki Casino.